New Feature!

When we launched on January 26, 2010 we incorporated some complex features including: Online Bill Pay, Project Tracking, Help Desk Tickets, Client Testimonials. Well we're at it again. On March 1st, we launched another new feature! Now you have access to all of the files which have been created for you at NJ Tech Medics right from your "My Account" area. No more searching through old e-mails for site designs, service agreements, or analytics reports... they're all instantly available online!

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Terms and Conditions

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BILLING: All services are billed to exact time. Time clocks start when the NJ Tech Medics representative(s) begin to travel to your location. NJ Tech Medics will provide monthly invoices, detailing all work that was accomplished in the specified month. A monthly service charge of 15% of the unpaid balance (or the maximum permitted by law, whichever is less) will be added to all accounts not paid within 30-days after due date. All hardware and software purchases will be made directly by Client, or by NJ Tech Medics with the prior approval of Client.

ESTIMATED HOURS: NJ Tech Medics makes best-effort estimates of the time required to perform specific consulting services. These estimates are based upon previous, similar experiences. Since no two installations are exactly alike, it is not possible to precisely determine the time required for completing computer services. This is particularly true in the case of troubleshooting since the nature of that task includes eliminating an unknown number of potential problem causes until the cause unique to each situation is identified and corrected. An NJ Tech Medics representative will discuss progress with Client throughout the performance of our services so that the Client can direct their further activities. These terms and conditions cover hourly on-site support, and is not a fixed price contract.

CLIENT RESPONSIBILITIES: Hardware and software warranties, guarantees, and manufacturer service will be between Client and the manufacturer(s) and will not include NJ Tech Medics, even though we may be the reseller. NJ Tech Medics is not responsible for defects or incompatibilities in either hardware or software, except in cases caused by an NJ Tech Medics’s representative’s willful misconduct or gross negligence. NJ Tech Medics can assist Client in determining compatibility and in resolving errors or problems, as part of our consulting contract, billed separately. We can also provide warranty/guarantee enforcement on behalf of Client as part of our consulting contract, billed separately. Client is responsible for data backup, and scanning drives/diskettes periodically for viruses and before any services preformed by NJ Tech Medics. All data MUST be backed up prior to services being preformed because NJ Tech Medics is not responsible, in any way, for lost data. NJ Tech Medics will assist in restoring Client’s files in case of failure, as part of this consulting contract, billed separately. Client is responsible to comply with state and federal laws governing the use and distribution of software. Client also agrees to hold NJ Tech Medics harmless for, from, and against all claims, losses, judgments, or other actions in connection with these laws.

WARRANTY AND DISCLAIMER: NJ Tech Medics warrants that the work under these terms and conditions will be performed in a professional manner in accordance with then-current industry standards. NJ Tech Medics disclaims all implied warranties and representations as to product or services, including but not limited to any implied warranty of merchantability or fitness for a particular purpose. Client agrees to hold NJ Tech Medics harmless from all lawsuits arising from any specifications supplied by Client. Should an express or implied warranty be breached, the Client will be entitled to no more than the actual cost to correct the problem. Further, NJ Tech Medics will not be held responsible for any consequential or secondary damages as a result of such a breach.

GENERAL PROVISIONS:
1 – These terms and conditions expire 12, 6, or 3-months from the date of initial service provided in the contract, regardless of hours remaining.
2 – Early termination of the contract will result in a penalty no less than $4,500 per month remaining in the agreement. Partial months will be treated as whole months.
3 – These terms and conditions supersede any prior written or oral agreements between the parties and may be modified or amended in writing if such modification or amendment is signed by both parties. These terms and conditions shall be governed by and construed in accordance with the laws of the State of New Jersey.